Returning a hire vehicle can sometimes feel a little daunting, especially if you are concerned about additional charges or unsure about what the hire company expects. Whether you are using a car for a family holiday or a van for business purposes, taking a few simple steps before you hand back the keys can make the process much smoother. Here at Skipton Self Drive, the return procedure has been designed to be as straightforward as possible, but preparing properly means you can return your vehicle with confidence and avoid any last-minute surprises.
Check the Vehicle’s Condition Beforehand
One of the most important things you can do before returning a rental car or van is to check its overall condition. Take a few minutes to walk around the vehicle and look for any visible scratches, dents, or damage that may have occurred during your hire period. A quick look inside is also worthwhile, ensuring that it is free from any excessive dirt or mess that could be considered beyond normal use.
If you do notice any issues, it is always better to be upfront and let the hire company know. This avoids confusion later and helps keep the process transparent. Many customers also find it helpful to take photographs of the vehicle on return, just as they might do when collecting it initially. This provides peace of mind and ensures that you have a clear record of the condition the vehicle was in when you handed it back. These simple checks only take a few minutes but can save you time and stress in the long run.
Understand the Fuel Policy
Fuel is often a key point of confusion when returning a hire vehicle, so it pays to be clear on what is expected. We provide all vehicles with a full tank at the start of hire, but you are not required to return it full. Instead, the team will refill the tank when you bring the vehicle back. The cost of this fuel will then be deducted from your deposit. Importantly, unlike many other companies, Skipton Self Drive does not charge an additional administration fee for this service. If the refill required is less than two litres, the full deposit is returned.
Even though you are not obliged to fill up before returning the vehicle, many customers prefer to top up themselves, particularly if they have used more than a few litres. Doing so gives you greater control over the cost and can make the deposit refund process more straightforward.
Returning on Time and the Process at Skipton Self Drive
Timeliness is another important part of the return process. Every hire agreement specifies a return time, and sticking to it avoids potential complications or additional charges. If you know you are going to be delayed, it is always best to contact our team and let them know in advance. A little flexibility can often be accommodated if there is prior notice.
For those returning vehicles outside of business hours, we provide a secure key drop box, which offers added convenience. However, it is important to remember that the vehicle remains your responsibility until staff are able to inspect it the following day.
Once the vehicle is back and checked over, the inspection process is straightforward. The team will look for any damage beyond normal wear and tear, check the fuel, and confirm everything is in order. Any necessary costs, such as fuel or minor repairs, will be deducted from your deposit, with the balance refunded. In most cases, Skipton Self Drive releases this refund within two working days, although the exact timing of funds appearing in your account depends on your bank.
Final Thoughts
Returning a rental vehicle does not need to be stressful. By taking a few simple steps such as checking the vehicle’s condition, being clear on the fuel policy, and returning on time, you can make the process quick and hassle-free. Skipton Self Drive aims to keep things transparent, with no hidden fees and a fast refund process, meaning you can finish your hire period on a positive note.
Whether you are hiring for business or leisure, preparing your vehicle properly for return is a small step that makes a big difference. It ensures peace of mind for you and helps the team get the vehicle ready for the next customer without delay. With the right preparation, handing back your hire car or van can be as simple and straightforward as collecting it.
Book your next vehicle today by contacting our team on 01756 792911 or book online here.
